FAQ
Where do you ship from?
Our products are manufactured and shipped from our warehouses in the USA, Canada,United Kingdom, Spain, Australia, Hong Kong and China.
Do you ship to my country?
We ship our packages worldwide. Shipping times varies based on where you are located.
How can I qualify for free shipping?
We offer free shipping.
I forgot to apply a discount code, what can I do?
Please contact us at contactus@clockcanvas.com, we can issue a refund to you for the discount amount.
How long does order processing take?
Processing your order takes about 1-5 business days.
How long does shipping take?
It takes around 5-10 business days to be delivered depending on your location.
Once the packages reaches your country, your local postal office is responsible for delivering your package. If you have any issues with your shipment after your package reaches your country, please contact your local postal office for inquiries.
How do I track my order?
You will receive a tracking link to your email once your order is shipped out. Your tracking will start showing information once it gets scanned by our shipping company. Please wait 2-4 days for it to show information.
Can I change or cancel my order?
If you would like to modify or cancel your order, please email us at contactus@clockcanvas.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order.
Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.
Can I change my address?
If you would like to change your shipping address, please email us at contactus@clockcanvas.com immediately after you have purchased your product. We will email you within 24 hours to confirm the change in your address. We cannot change your address once it is in transit. Please contact your local postal office to have your mail forwarded to you.
Who pays for custom duties/taxes?
Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.
My product arrived damaged, what do I do?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at contactus@clockcanvas.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
My tracking says my package is delivered but I didn't receive it.
Our shipping labeling system is automated and will send your package to the exact address you've given us. Please wait 1-2 days to see if your package shows up. Check your mailbox, front office, family members, neighbours and front porch for your package. If your package is still not delivered please contact your local postal office as they might have made a mistake with your package.
I didn't collect my package from the post office and it's being returned to you.
If your package is being returned to us because you did not collect it from your postal office on time, please contact us at contactus@clockcanvas.com. We can reissue your order for a shipping fee. Alternatively, we can issue you a refund less the shipping fee we incurred.
Our products are manufactured and shipped from our warehouses in the USA, Canada,United Kingdom, Spain, Australia, Hong Kong and China.
Do you ship to my country?
We ship our packages worldwide. Shipping times varies based on where you are located.
How can I qualify for free shipping?
We offer free shipping.
I forgot to apply a discount code, what can I do?
Please contact us at contactus@clockcanvas.com, we can issue a refund to you for the discount amount.
How long does order processing take?
Processing your order takes about 1-5 business days.
How long does shipping take?
It takes around 5-10 business days to be delivered depending on your location.
Once the packages reaches your country, your local postal office is responsible for delivering your package. If you have any issues with your shipment after your package reaches your country, please contact your local postal office for inquiries.
How do I track my order?
You will receive a tracking link to your email once your order is shipped out. Your tracking will start showing information once it gets scanned by our shipping company. Please wait 2-4 days for it to show information.
Can I change or cancel my order?
If you would like to modify or cancel your order, please email us at contactus@clockcanvas.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order.
Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.
Can I change my address?
If you would like to change your shipping address, please email us at contactus@clockcanvas.com immediately after you have purchased your product. We will email you within 24 hours to confirm the change in your address. We cannot change your address once it is in transit. Please contact your local postal office to have your mail forwarded to you.
Who pays for custom duties/taxes?
Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.
My product arrived damaged, what do I do?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at contactus@clockcanvas.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.
My tracking says my package is delivered but I didn't receive it.
Our shipping labeling system is automated and will send your package to the exact address you've given us. Please wait 1-2 days to see if your package shows up. Check your mailbox, front office, family members, neighbours and front porch for your package. If your package is still not delivered please contact your local postal office as they might have made a mistake with your package.
I didn't collect my package from the post office and it's being returned to you.
If your package is being returned to us because you did not collect it from your postal office on time, please contact us at contactus@clockcanvas.com. We can reissue your order for a shipping fee. Alternatively, we can issue you a refund less the shipping fee we incurred.